While many warehouse and DC managers
think of temporary employees (temps)
as an afterthought, assuming that the
full responsibility for their selection
and performance rests with the local
temp agency, managers who reap the best results are
ones who devote a great deal of time to selecting and
managing temporary workers.
If you visit some warehouses and DCs around the
country early in the morning, you may see prison
busses pulling up and unloading convicts, who enter
the warehouses and spend the next eight hours
working inside, being picked up at the end of the day
by the busses and transported back to prison. No, this
isn’t the plot of some strange Hollywood movie. It’s reality. “Some sheriff ’s departments
around the country have programs
where prisoners are allowed
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to work
during the day,” says Daniel Bolger,
P.E., president of The Bolger Group
(Millersport, Ohio, www.bolgergroup.com), a management consulting firm.
“The sheriff usually arranges to drop
the workers off in a bus and pick them
up at the end of the shift. A portion of
their earnings go back to the sheriff’s
department to cover incarceration
costs.” Most of these programs
are managed through local temp
agencies, which take care of workers’
compensation issues, etc.
A good idea? It depends. “Most of
these programs work with prisoners
living in community transition homes,
which tend to be low security,” says
Bolger. “These are not mainstream
prisoners.”
That’s one way to get temporary
workers. There are others. And, these
days, warehouse and DC managers are
looking for as many different options
as possible, because some previously
reliable sources have dried up, and
unemployment figures are low in
many parts of the country. “There
was a time when it was common to
hire school teachers and shiftwork
firefighters as temps,” says Bolger. “As
pay scales have increased, though,
these people tend to be less available
for temp work.”
Some managers work with local
colleges and hire students as temps.
However, according to Bolger, because
of benefits programs, workers’
comp, liability insurance, etc., it may
make more sense to work through a
professional temp agency.
One exception to working through
an agency, though, might be to
consider hiring family members of
full-time employees. “For example, your full-time workers may have
children who are available to work
during the summer or other times
when you have a need for temps,” says
Bolger. The benefit here is that, if the
full-time workers are reliable, there’s a
good chance they will make sure their
children (or other relatives) will be
equally reliable.
Agency Options
Of course, when it comes to hiring
temps, the most common route is to
work with traditional temp agencies,
which will work to fill requirements of
a number of different job positions for
companies in a number of different
industries. But it’s also worthwhile to
consider some specialty agencies.
One of these is AfterCollege Inc.
(San Francisco, www.aftercollege.com), the largest college Web-based
employment network in U.S., which
works with individual academic
departments to help their students
connect with employers. “For
warehouse and DC workers, we work
with college logistics and supply chain departments,” says Roberto Angulo,
CEO. Warehouses and DCs can post
their job openings on the agency’s
Web site for entry-level jobs parttime
throughout the year, during the
summer, and even for internships.
One benefit of hiring college
students as temps, according to
Angulo, is that you end up getting
people who are eager to learn about
your specific industry, since this is
what they are majoring in at college.
“For this same reason, the program
provides an excellent source of
people to consider for permanent
jobs, who can even move up in your
organization,” he says.
Another specialty agency is Lift
Temp Industrial (Mississauga, Ontario,
www.lifttemp.com), which has offices
in Canada and the U.S. The company
offers positions for general labor and
lift truck operators, as well as all other
warehouse positions. The agency
specializes in providing certified and
experienced lift truck operators. “We have our own lift truck training
center, where we train, qualify, and
certify operators,” says Sheri Brimley,
president. Some of the people are
trained in distribution, shipping/
receiving, and some are trained in
supervision and management.
“We won’t place temporary
employees with a client until we
have done a full tour of the facility
ourselves,” says Richard Jones, vice
president. “We want to make sure the
work environment is safe. They are our
employees, so we have a responsibility
for them, and we want to ensure their
safety.”
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